Job Purpose
The position of Information Technology Manager is established to direct, plan, organize and manage the activities of the Information Technology (IT) Department and to ensure the effective, efficient and secure operations and maintenance of all installed systems and networks. The incumbent provides vision, leadership and cohesion to our existing and emerging IT systems and staff.
Duties and Responsibilities:
• Develop and interpret IT policies, plans, and procedures for acceptable usage, compliance, and contingencies for a State Government Agency.
• Develops and manages computer information resources, providing for data security, control, strategic computing, and disaster recovery.
• Reviews project plans and coordinates project delivery and activity.
• Consults with users, management, vendors, and technicians to assess computing needs and system requirements using conceptual and strategic skills such as process mapping to evaluate business requirements and offer or create solutions based on those requirements.
• Meets with staff, management, vendors, and others, to solicit cooperation and resolve problems.
• Provides staff with technical support for installed computers and peripherals.
• Recruit, hire, train and supervise staff, or participate in IT staffing decisions.
• Evaluate data processing proposals to assess project feasibility and requirements.
• Determine feasibility of development of new databases and/or enhancements or modifications to existing databases and systems.
• Installs, configures and supports the Public School Facilities Authority's local area network, wide area network and internet system.
• Manage multiple information and communication systems and projects including oversight of the back office computer operations and related local area networks and wide-area networks.
• Monitors network and performs necessary maintenance to ensure network availability and reliability to all system users.
• Programs and configures software, set up functions, enter data, or process information to support the installed computing environment.
• Manage, guide, direct, and motivate IT staff including setting performance standards and monitoring performance.
• Design, implement, and evaluate the systems that support end users in the productive use of computer hardware and software.
• Analyze requirements with end-users, manage and deploy new, third party or in-house systems.
• Facilitates communication between staff, management, vendors, and other technology resources within the organization.
• Oversees or participates in statewide programs and initiatives that require technical assistance and expertise in the use or implementation of existing or emerging technologies to improve their efficiency, effectiveness, and desired outcomes.
Knowledge, Skills, and Abilities Required
• Knowledge of project management principles, practices, techniques, and tools. PMI Project Management
Professional (PMP) certification a plus.
• Experience in vendor management and related skills of budget control, performance analysis, and asset and contract management.
• Ability to communicate effectively, both verbally and in writing including the ability to explain technical concepts in non- technical terms.
• Ability to make complex operating, administrative, and procedural decisions using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches.
• Skill in organizing resources and establishing priorities for projects and staff activities.
• Ability to foster a cooperative work environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse state.
• In depth and knowledge of all aspects of data processing and management including implementation and administration of Access, MySQL and MS SQL databases and document/file management systems.
• Ability to analyze, prioritize, and solve identified problems.
• Ability to identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Knowledge of and experience in administering heterogeneous computing environments, Microsoft Server 2003/2008, and Red Hat Enterprise Linux (RHEL) 6.0 server OS implementations. RHCE or RHCSA and MCSE or MCSM certifications a plus.
• Experience in all areas of local and wide area network management and administration including knowledge of system and network protocols, system configuration, setup, troubleshooting, planning, designing, implementation, performance tuning, and user support.
• In depth knowledge of Customer Relationship Management (CRM) software such as Microsoft Business Contact Manager or Microsoft Dynamics CRM.
• Knowledge of and experience programming object oriented development software including C++, Java, Perl, PHP5, Python, Ruby, and Visual Basic.
• Experience in the configuration and administration of Apache and Apache Tomcat web servers and web development including the use of HTML/HTML5, XML, CSS, PHP, and SQL.
• Knowledge of and experience in administration of network security, cloud computing/server virtualization security, mobile device security, and security analysis/forensics.
• Knowledge of COBIT and ITIL a plus.
Knowledge, Skills, and Abilities Required
• Strong leadership skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• PeopleSoft, Share a plus
Minimum Education and Experience
A Bachelor's degree in Computer Science and/or MIS and a minimum of 10 years work experience in an enterprise network/system management functions, including 4 years of experience managing IT staff. A combination of education and experience may be substitute for the requirement, at the discretion of the director.
Licenses/Certifications Required
N/A
Working Conditions
Work is normally performed in a typical interior/office work environment. Work involves minimal exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, unpleasant odors, and/or loud noises. Some potential exists for exposure to hazards or physical risks, which require following basic safety precautions. Minimal physical activity is required while performing the duties of this job; the employee may sit for extended periods.
Supplemental Information
Other Requirements: State travel is required occasionally. Must possess and maintain a valid New Mexico driver’s license.
Job Type: Full Time
Pay Rate: 85k -88k DOE
Base of Operations: PSFA Albuquerque Field Office, NM